What to Do if the Conversion Failed?

If one HEIC file fails to convert in the app, we kindly ask you to follow the instructions below.

First, please try one more time for that specific file only.

Second, if the re-try still fails, please send an email to me with that file sample. I will try my best to help you.

E-mail Support

If you have any further questions or feed-backs about the app, please feel free to reach us by email. We are here to listen and help.